Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Casaraclinic Ltd. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Casaraclinic Ltd. is an aesthetic injector operating in the United Kingdom. Our registered address is available upon request.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us via the contact us section on our website.
What Personal Data We Collect
We may collect and process the following categories of personal data:
a. Identity & Contact Information
- Full name
- Date of birth
- Address
- Phone number
- Email address
b. Health & Medical Information
- Medical history
- Symptoms and treatment records
- Appointment history
- Medication details
- Other information provided in forms or consultations
c. Technical Information
- IP address
- Browser type and version
- Device information
- Website usage data (e.g. pages visited, time spent)
d. Marketing & Communications Data
- Your communication preferences
- Responses to surveys or feedback forms
How We Collect Your Data
We collect your data in the following ways:
- Directly from you – when you fill in a contact form, book an appointment, or consult with a clinician
- Automatically – through cookies and analytics tools when you use our website
Legal Bases for Processing
Under UK GDPR, we must have a valid legal reason to process your personal data. We rely on the following legal bases:
Consent
– when you have given us clear permission
Contract
– where processing is necessary to fulfil a contract with you
Legal obligation
– for compliance with laws or regulations
Vital interests
– for medical emergencies or safeguarding
Legitimate interests
– for internal administrative purposes or service improvement (where your rights do not override these)
For special category data (such as health information), we rely on additional conditions, including provision of healthcare or treatment and explicit consent.
How We Use Your Information
We may use your information to:
- Provide and manage services
- Schedule and confirm appointments
- Maintain medical records
- Communicate with you regarding care or services
- Respond to enquiries or complaints
- Improve our services and website
- Comply with legal and regulatory obligations
Sharing Your Data
We do not sell your personal data. We may share your information with:
- Healthcare professionals involved in your care
- Service providers who help us operate our business (e.g. IT support, payment processors)
- Regulatory bodies when required by law
Important Note
All third parties are required to respect the security of your personal data and to treat it in accordance with the law.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.
We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Your Rights
Under UK GDPR, you have the right to:
- Access – request a copy of your personal data
- Rectification – request correction of inaccurate data
- Erasure – request deletion of your data in certain circumstances
- Restrict processing – request limitation on how we use your data
- Data portability – receive your data in a structured format
- Object – object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details provided on our website.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our website's contact form or via WhatsApp.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Have Questions?
If you have any concerns about your privacy or how we handle your data, please don't hesitate to reach out.
Contact Us